Depends entirely on the tech support provider and the tech customer.

You do not want to know how much energy it takes to run all of Ymail’s spam cannons. Remember they also own and operate AOL.

I understand sir. Clearly you’re losing millions of dollars in revenue on the site that you barely pay us anything for as it’s our smallest most discounted plan. I can see the site has only recorded a few hundred hits per month mostly bot crawlers. It is clear to me this is a matter of life and death requiring my full attention and bandwidth of thought. Indeed a fool. I would be if I did not escalate you directly to my boss’s boss’s boss to get you the best service possible for your DNS issue.

Cx. Urgently please do the needful. Website broken to fix. Urgent please

Me. Really the website? Which one? on which server? What was the error?

Cx domain.tld.cc

Me sir that’s a dns error you let your domain registration lapse and now you have no dns

Cx fix now

Me …

All I have to say to you is you’ve clearly never had to unfuck a WordPress that has been fucked by WP engine. They purposely take and obfuscate the open source WordPress environment and make it so their customers are dependent and slaved to only work with them. They can go fuck themselves. Automatic is definitely not being cool about it but they are in the right.